Senior Human Resources Manager

ProKids is seeking a senior human resources manager (SHRM) who will be accountable for leading and improving the human resource function that supports and sustains ProKids. The SHRM will be responsible for developing human resources strategies, policies and programs that mobilize information, simplify complexity, foster collaboration, accelerate business and advance human capability. The successful candidate will serve as an active contributor in guiding leadership decision-making and agency direction. This opportunity may be full-time or part-time with the support of an assistant. While reporting to the executive director (ED), the position is responsible for maintaining effective, collaborative partnerships across the organization.

All ProKids employees help create a new cycle of growing up safe and secure, fundamentally changing the future for our children and our entire community.

Read more about this role and apply on Indeed.

Note that ProKids does not accept phone call inquiries.


Responsibilities include:

HR Administration

  • Delivery of human resources services includes daily HR operations and tasks, recruitment and retention, human resource administration, and compliance.
  • Maintain personnel files and HR records for the agency.
  • Develop, communicate and implement HR policies.
  • Monitor and ensure organizational compliance with applicable federal, state and local employment laws and regulations; thorough knowledge of the same; and recommend best practices.
  • Maintain knowledge of human resources policies, programs, laws and issues, and coordinate the integration of programs as applicable.
  • Monitor and adjust workplace safety policies and programs to ensure compliance.
  • Develop, update and maintain position descriptions.
  • Administer performance appraisal program, maintain annual calendar and communication. Review completed reviews, and in collaboration with department supervisor, provide recommendations for improvement and professional development. Observe and act on organizational trends.
  • In coordination with Business Operations and ED, conduct salary benchmarking for staff positions and provide recommendations for salary offers and adjustments.
  • Maintain, update and ensure compliance of Employee Policy Manual and Volunteer Policy & Procedure Manual with ProKids objectives, relevant standards and requirements, and agency commitments.

Collaborative Human Resources Leadership

  • Responsible for leadership continuity, performance management, talent development, change management and workforce planning in collaboration and service of the leadership team.
  • Develop overall direction, objectives and deployment of resources of ProKids HR function.
  • Serve as a mentor and coach to ProKids supervisors and managers, and as a trusted confidante and advisor to the ED.
  • Monitor and report on the operational budget and other financial measures of the human resources department.

Organizational and Talent Development

  • In collaboration with the ED, lead the development, implementation and evaluation of organizational design strategies and culture change to support continued organizational success.
  • Identify key engagement drivers to develop strategies to align people, processes and work to achieve meaningful levels of job satisfaction and retention; execute those strategies.
  • Develop and execute programs to fill gaps in competency, knowledge and talent.
  • Drive and coordinate leadership development and succession planning.
  • Establish and manage agency-wide committees/teams focused on employee and organizational development.
  • Assist with organization design and structure to maximize organization efficiency and results.

Employee Training and Development

  • Administer the new employee orientation process and develop effective onboarding programs including staff orientation.
  • Complete requisite new hire paperwork (W-4, I-9, etc.).
  • Provide recommendations for staff/management training and development programs, including topics such as behavioral interviewing and performance management. Develop, coordinate and deliver training as needed, in coordination with the Professional Development team.

Talent Acquisition

  • Provide guidance to managers for the analysis of needed staffing levels.
  • Develop recruitment strategies, track applicant flow, review applicants, evaluate qualifications and recommend qualified applicants.
  • Coordinate recruitment and selection process, including scheduling interviews, performing reference checks, developing hiring recommendations, preparing offer letters and conducting background checks in collaboration with Business Operations.

Employee Relations

  • Champion employee engagement and the broader company culture utilizing both data and organizational understanding to identify key drivers. Build programs and influence leaders to drive meaningful results.
  • Develop policies and programs for effective management of the people at ProKids, including but not limited to employee relations, Diversity Equity and Inclusion, harassment, employee complaints and career development.
  • Develop and implement data-driven, analytically based HR programs, plans and policies that align the business objectives and people strategies with an ever-increasing focus to improving organizational health and culture.
  • Acquire data through employee surveys and exit interviews, develop appropriate action plans.
  • Assist managers with employee coaching and counseling. Provide coaching to managers in creating employee performance improvement plans, performance improvement, corrective action, discipline and termination.
  • Respond to employee concerns and questions regarding agency policies, procedures, etc.


  • Attend all staff meetings and establish effective teamwork with co-workers.
  • Assist with the setting and evaluation of all agency goals and objectives, including, but not limited to:
    • Recommend program changes and improvements.
    • Provide raw data.
    • Communicate all financial needs and expenses.
  • Communicate need for volunteers and assist in designing and implementing volunteer training.
  • Supervise, support, evaluate and communicate the ongoing status of volunteers.
  • Perform duties aligned with ProKids objectives and in compliance with relevant standards and agency commitments.
  • Assist with events as requested.
  • Other duties as assigned by Supervisor.


  • Bachelor’s degree or equivalent experience resulting in advanced knowledge of human resources management; advanced degree preferred.
  • Human Resources certification (PHR or SPHR) preferred.

Required Skills & Knowledge:

  • A minimum of five years of experience in the HR field is required.
  • Proficient in computer applications including Microsoft Office 365.
  • Strong interpersonal skills to allow for handling sensitive and confidential matters and strong written and verbal communication skills required.
  • Adherence to strict confidentiality of all employees related information and files.
  • Collaborative work style with ability to solicit input, influence, and support decision-making.


  • Create a climate that can motivate team or project members; empower others; invite input from team members and share ownership and visibility.
  • Adept at problem-solving with strong attention to detail.
  • Adaptable to needs of the organization and employees.
  • Ability to get things done both through formal channels and the informal network.
  • Ability to effectively use HRIS and talent management system.
  • May be required to occasionally work irregular hours, nights and weekends as required for the operation of ProKids.