Tough Stuff; Communicating and De-escalation (Online)

This training will provide CASA Volunteers with a basic understanding of communication theory and how it applies when you are working on a case. The session will include tips to handle difficult conversations, ways to build rapport, and strategies for de-escalating conflict.

“This training has been partially funded through a contract between Ohio CASA and the Department of Job and Family Services. Ohio CASA supports local CASA/GAL programs throughout Ohio with training, technical assistance, legislative support, and standards implementation so volunteers may advocate for abused, neglected and dependent children in the court system.”