- This event has passed.
Tough Stuff; Communicating and De-escalation (online session)
May 5, 2020 @ 2:30 pm - 4:30 pm
This training will provide CASA Volunteers with a basic understanding of communication theory and how it applies when you are working on a case. The session will include tips to handle difficult conversations, ways to build rapport, and strategies for de-escalating conflict.