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Tough Stuff; Communicating and De-escalation (online session)

May 5, 2020 @ 2:30 pm - 4:30 pm

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May 5, 2020 @ 2:30 pm 4:30 pm

Virtual Communication Training

This training will provide CASA Volunteers with a basic understanding of communication theory and how it applies when you are working on a case. The session will include tips to handle difficult conversations, ways to build rapport, and strategies for de-escalating conflict.


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